PRIVACY POLICY & TERMS OF SERVICE

Introduction

We are committed to safeguarding the privacy of our website visitors and provide industry-leading service to our paying clients and subscribers. In this policy we explain how we will treat your personal information as well as explain the terms you agree to when using our websites, resources, and purchasing our services.

Collecting personal information

We may collect, store and use the following kinds of personal information:

- information about your computer and about your visits to and use of this website

- information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters

- information that you provide to us when using the services on our website, or that is generated in the course of the use of those services

- information relating to any purchases you make or any other transactions that you enter into through our website

- information that you post to our website for publication on the internet

Using personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

- administer our website and business;

- personalize our website for you;

- enable your use of the services available on our website;

- send you goods purchased through our website;

- supply to you services purchased through our website;

- send statements, invoices and payment reminders to you, and collect payments from you;

- send you non-marketing commercial communications;

- send you email notifications that you have specifically requested;

- send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

- send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

- provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information:

- to the extent that we are required to do so by law;

- in connection with any ongoing or prospective legal proceedings;

- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Purchases

All items for sale are listed in USD unless otherwise specified. When making a purchase, you are agreeing to have your chosen payment method (i.e. credit card, prepaid debit card, Paypal, etc) billed for the amount showing on the order form you submit.

Subscriptions

All software products offered by Coaches On Fire, including ChatBlaze, are subscription-based services. By purchasing ChatBlaze you agree to have your chosen payment method billed on a recurring basis according to the payment plan timing you chose at checkout (i.e. monthly plans bill each month indefinitely, annual plans bill annually indefinitely). Your subscription price will not increase as long as you do not cancel or change the subscription, miss a payment, or choose to upgrade. You may upgrade your subscription at any time. If you upgrade, your billing amount, billing date, and/or subscription term may change based on the upgraded plan selected. You may cancel your subscription at any time. Cancellation stops future renewals only and does not pause, prorate, or carry over any remaining subscription time. For example, cancelling a monthly plan stops future monthly renewals, while cancelling an annual plan stops future annual renewals. No prorated refunds or credits will be provided for partially used billing periods.

Refunds & Returns

ChatBlaze comes with a 30-day money-back guarantee for first-time users only. To receive a refund, you must cancel your membership through the ChatBlaze app and submit your refund request during the cancellation process within 30 days of your original purchase date. Requests made by email or other communication channels will not be considered completed cancellation requests. Approved refunds will be returned to your original payment method within ~5-10 business days (processing times may vary by bank). Anyone who has purchased ChatBlaze at any time in the past is not eligible for a refund. No refunds will be granted for any reason outside of a stated 30-day refund policy. Once a refund period has lapsed, all ChatBlaze sales are final. Aside from the ChatBlaze software itself, all other products and services offered are "final sale" unless otherwise stated specifically for that product at checkout. They carry no refund policy, therefore no refunds will be granted at any time, for any reason.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy [by email or through the private messaging system on our website].

Your rights

You may instruct us to provide you with any personal information we hold about you. You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

Our website may use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. If you block cookies, you will not be able to use all the features on our website.

Google API Service User Data Policy

We use the Google API service in conjunction with our YunaPRO and ChatBlaze softwares to collect information from Facebook users. Specifically, the YunaPRO software collects information provided by Facebook users when they request to join a private Facebook group that is connected to the software. The information collected through YunaPRO includes answers to the 3 Facebook group membership questions users are presented with when requesting to join a Facebook group as well as other publicly-available information from users' Facebook profiles. This information is stored via the Google API in a Google spreadsheet. You may instruct us to provide you with any personal information we hold about you and to update/remove this information at your request.

Our details

This website is owned and operated by Coaches On Fire, a subsidiary OTF Consulting Inc. Our principal place of business is at 1289 Hornby St, Unit 5102, Vancouver, BC, V6Z0G7. You can contact us by writing to the business address given above, by using our website contact page, or by email to [email protected]